LEGACY FLOW MEDIA — REFUND POLICY
Last Updated: December 11, 2025
This Refund Policy applies to all purchases made from Legacy Flow Solutions, LLC, doing business as Legacy Flow Media (“Legacy Flow Media,” “we,” “us,” or “our”). By purchasing a digital product, custom song, jingle, media asset, or course, you agree to this Refund Policy.
1. GENERAL REFUND POLICY (NON-SONG PRODUCTS)
Unless clearly stated otherwise on a sales page or order form, all sales are final and non-refundable for:
Digital downloads
Courses, prompts, or templates
Strategy sessions or consulting
Media/jingle production deposits or balances
We may offer a courtesy adjustment or store credit at our sole discretion.
2. CUSTOM SONG ORDERS (LEGACY GIFT SONGS)
Legacy Gift Songs are personalized audio works created uniquely from the information you submit. Because each project is custom-made, the following policies apply.
2.1 Refunds for Unstarted Orders Only
A full refund is available only if work has not begun.
Work is considered “begun” once any of the following occurs:
We review your submitted survey
We outline your song concept
We draft any part of your lyrics
We begin any part of the music creation process (melody, structure, guide vocal, arrangement, or production)
Once any work begins, the order becomes non-refundable.
2.2 Delivery Timeframes
Delivery timelines for each tier (Simple, Full Custom, Premium) are shown at checkout.
Delivery time begins once all required survey information is submitted.
If we become aware of unexpected delays, we may notify you, but delays alone do not qualify an order for refund unless work has not started.
2.3 Revisions
Revision allowances depend on the tier purchased:
Simple Melody ($79): No revisions
Full Custom Song ($99): One minor adjustment
Premium Legacy Song ($149): One prioritized minor adjustment
Definition of a “Minor Adjustment”
A minor adjustment means a small refinement, such as:
Clarifying a line
Adjusting a specific lyrical moment
A minor adjustment does not include:
Rewriting the entire song
Changing the recipient or story after delivery
Starting over with a new concept
Changing the selected genre or vocal style after delivery
All revision requests must be submitted within 7 days of delivery.
2.4 Completed Orders Are Non-Refundable
Once a song has been delivered, it cannot be returned or refunded, except if:
You received the wrong file
The file is corrupted or inaccessible
A delivery error occurred on our end
We will correct such issues promptly.
2.5 Usage Rights (Personal vs. Commercial)
Unless you purchase a commercial jingle license, custom songs are licensed for personal, non-commercial use only.
Personal-use songs may not be:
Resold
Licensed to others
Used in paid advertising
Claimed as your original composition
2.6 Customer Responsibilities
To ensure accurate and timely delivery, customers agree to:
Provide complete, accurate survey information
Ensure correct spelling and pronunciation
Respond to clarification questions when needed
Provide clear direction when submitting a revision request
Legacy Flow Media is not responsible for delays caused by missing or unclear information.
2.7 Delivery of Custom Songs
Delivery is considered complete when:
We send your custom song to the email address you provided, or
Make it available via a download link, or
Make it available in a customer portal
We are not responsible for:
Spam filtering
Inbox limits
Incorrect email addresses
Inability to download or store files
We strongly recommend backing up your delivered files. We do not guarantee indefinite hosting or re-delivery.
2.8 Artistic Expectations
Legacy Gift Songs are creative, subjective works.
While we honor the details you provide, we cannot guarantee:
A specific emotional effect
A perfect match to a song you imagined
A replication of a reference track
Creative interpretation is part of the process.
2.9 Chargebacks & Disputes
If you believe a charge is incorrect, you agree to contact us first at:
📧 [email protected]
Initiating a chargeback without giving us an opportunity to resolve the issue may delay resolution.
We reserve the right to:
Dispute improper or fraudulent chargebacks
Suspend future purchases or access for accounts associated with abusive disputes
3. DIGITAL PRODUCTS, COURSES, AND TEMPLATES
Unless explicitly stated otherwise, all digital products—including downloads, courses, templates, and prompts—are non-refundable. This includes all Legacy Flow Academy products and the Legacy AI Identity Kit, which are delivered digitally and are non-refundable once access is granted
4. CONTACT
If you have questions about this Refund Policy, you may contact us at: